Public Training FAQ

All of the frequently asked questions relating to our public training courses

Please find below a list of the all the frequently asked questions in relation to our public training, and their answers. If you cannot find the answer, please contact us via the “Contact Us” page of the website.

You can still access the package discount and split the foundation and practitioner courses over two or more months but both courses must be nominated at the time of booking*. To split the Foundation and Practitioner and access the package discount you can select the desired dates for PRINCE2, PRINCE2 Agile or MSP.

Note: This is the maximum discount available and cannot be used in conjunction with any other discount offers.

No. Tanner James offer “Flexible Exams”.  This means, you can decide to schedule your exam at a time you feel prepared. We want you to concentrate on learning and not focusing your time around making sure you pass the exam.

We pride ourselves on our high quality trainers and training materials in conjunction with our “Flexible Exam” offering (see above). Therefore we do not offer free re-sits on exams. If you’re worried about passing the exam make sure you speak with your trainer to discuss what areas you need to focus on and if you should postpone your exam to do some more revision.

There is no longer a re-registration exam for PRINCE2, MSP and PRINCE2 Agile. The following options are available:

  1. Retake the same exam: You can choose to renew your certification by re-taking your original exam before the renewal date.
  2. Take further courses and certifications: You can choose to renew your certification by attending another course and taking an exam within the same product suite before the renewal date.
  3. You can also choose to renew your certification by joining the myAXELOS Continuing Professional Development programme, collecting and logging the required CPD points.

Further information on this scheme is available on the AXELOS website.

P3O and MoP:

To retain your Practitioner accreditation there are two options available:

  1. Sit a re-registration examination within three to five years of your original certification.
  2. Stay registered as a Practitioner through the MyAXELOS service and logging the required points.

Further information on this scheme is available on the PeopleCert website.

If you have sat and passed an exam with Tanner James, you will be provided an electronic certificate.

This will become available through your online account with our exam institute PeopleCert. This is the account you setup prior to sitting your exam. Normally it should only take a week or two to receive this.

If you sat your exam prior to 2018, your certificate will be available through your login with APMG International.

You should automatically receive your exam results when they become available. However, if you haven’t received them a week after your exam, please contact us and we can follow this up for you.

You can pay by credit card when you book your course online.

However, we know sometimes this isn’t available to everyone, so when you checkout of your shopping cart there is an option to be sent an invoice that can be paid by credit card or by direct deposit. Please refer to our Public Course Terms and Conditions.

Unlike other training providers who often run classes of over 25 people in a room, Tanner James keep class sizes to no more than 14 people. This gives course participants the best quality training, allowing the trainer more capability to assist everyone in the course.

All Tanner James course fees are GST inclusive and cover all your course outgoings – tuition, AXELOS Manuals, training materials and exams (if applicable).

Under Australian law all fees must state the total price of the good or service as a single figure, which should include any tax, duty, fee, levy or other additional charges.  We recommend you check carefully whether prices shown on competitors’ websites are GST inclusive when making comparisons.

Our rooms are located at Level 4, 10 Rudd St Canberra City.

You can view a map of our location.

Please see below for the three best parking options for our offices;

  • The Exchange Car Park – This option is $13 per day (if you park before 9.30am). The carpark is located just before the corner of Marcus Clarke and Barry Drive.  This option is 100m from Tanner James
  • ANU Kambri – Union Court Car Park. This option is $12 per day (in before 10am). Payment by pay station and is a 210m walk to Tanner James
  • City West Car Park. This option is $20 per day (if you are on the rooftop and in before 9.30am). Payment is by pay station and this car park is a 600m walk to Tanner James.

We are only a 6-minute walk from the City West Bus Interchange and an 6-minute walk from the City Bus station. To find a bus route go to Transport Canberra.

We are also no more than a 4-minute walk from the Alinga Street light rail stop.

Public training courses start at 9am and won’t run later than 5pm. We request that you arrive no later than 10 minutes before the commencement of your training course.

Two short breaks are scheduled for morning and afternoon tea along with a longer break for lunch. If you have any commitments that you need to work around please let your trainer know so you can work out a solution together.